To our loyal patients,
We hope you have been keeping safe and well during these strange times. All staff at Joseph Family Dental practices have been working hard to get ourselves and our practices ready to be able to welcome you again. In order to do this safely, we have implemented a phased return.
From Monday 15th June 2020, we will be providing care for patients who require emergency treatment and will only be providing treatments which do not produce an aerosol. If you have a dental emergency, please telephone your practice to speak to a receptionist. You will need to be triaged by one of our dentists before we are able to book you an appointment, who will also complete a risk assessment to ensure you are able to visit the practice safely.
The practice will feel quite different, and we have several new protocols that need to be followed. When an appointment is booked, you will be sent further information about what to expect before and during your visit to the practice. Although we might look a bit different from usual, please know we are smiling at you from under our masks! :)
When we are given guidance that we are able to progress to the next phase of reopening, we will contact patients with outstanding treatment and check-ups to begin to book these appointments in. We have temporarily stopped sending out new recalls, but will reinstate these when we are able to begin booking appointments.
We expect our phone lines to be very busy over the coming days and weeks. We are having new telephone systems installed to help deal with this increased call volume, but there may be a few glitches along the way. If you are not able to get through, please email your practice on firstname.lastname@example.org or email@example.com and we will aim to respond as soon as possible.
The team at Joseph Family Dental