COVID-19 UPDATE- An open letter to our patients

To our valued patients,

We want to keep our patients informed and comfortable when attending dental appointments, and are writing to you to give you an update on Joseph Family Dental Care’s response to the COVID-19 outbreak. We are taking measures to safeguard our patients and the community to help in dealing with the virus by:

· Asking patients who have a new persistent cough, fever or those who are self-isolating to stop treatment (whether or not you have symptoms of Coronavirus). If you have an appointment booked, but are now self-isolating, please phone us to reschedule so we can free up these appointments for emergencies. If you are self-isolating, but require emergency dental treatment, you will need to be seen in dedicated centres which are being established, not in general practice.

· Advising our most vulnerable patients, such as those over 70 years old, pregnant and those with serious underlying health conditions, to delay their routine appointments. If you would like us to change your recall date so you do not receive texts or emails at this time, please call or email us.

· Asking you to attend the practice unaccompanied if possible. Patients under 17 must still attend with an adult.

· Continuing to follow optimum cross infection measures and following robust infection control procedures. We wipe down all surfaces between patients, including the Clinipad and pen at reception, and will be regularly cleaning all door handles and surfaces throughout the building. We have also removed all unnecessary items from our waiting room (including feedback forms, temporarily. These are available from reception if you would like to complete a form).

· Trying to limit the number of patients in the waiting room. If you feel more comfortable waiting in your car, or to use the outdoor seating in the garden at our Broom Road practice, please report to reception on arrival. We will come out to take you through, or phone you on your mobile phone.

· Encouraging all patients and visitors to use the hand gel provided. Soap and water is also available in the patient toilet.

Dental emergencies, such as trauma, facial swelling, infection, uncontrollable bleeding, pain that cannot be controlled with regular pain killers will be seen promptly. We classify dental emergencies as trauma, facial swelling, infection causing reduced mouth opening, and where there are systemic signs of a spreading infection.

We want to reassure you that we are monitoring the evolving situation closely. We are keeping up to date with the latest guidance from the NHS, General Dental Council and the British Dental Association and are taking every measure possible to ensure your safety and well-being at every stage of your visit with us.

Guidelines are changing on a daily basis, please visit for up to date advice.

We appreciate your loyalty during this difficult time, and look forward to welcoming you soon.

Kind Regards,

Dr Richard Joseph (Practice Principal)

Sophia Joseph (Practice Manager)

Dr Oliver Tsang

Dr Jenny Starling

Dr Ralph Brown

Dr Dan Mckemey

Dr Ian Hoverd

Dr Faisal Wasim

Dr Ali Khan

Dr Dave Kostiuk

Scarlett Grayson

& all our hard-working staff.

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Please be aware that we are currently experiencing extremely high demand for dental care. We are also working under tight restrictions to ensure the practice is safe during the COVID-19 pandemic. With