Attending your appointment

Please read the following information before attending your appointment.

Before your appointment

  • Ensure you have checked if you think you are entitled to free dental treatment (click this link for more information) and bring the required evidence to show this. If you are attending for an emergency appointment and pay for your treatment, you will owe a standard NHS Emergency charge of £22.70. You will need to pay this on arrival at the practice in order to adhere to the one-way system in place. We will accept contactless card payments only. If this is not possible, please telephone the practice before your appointment to let us know.

  • We will send you a link to our Patient Portal via text message or email prior to your appointment to allow you to complete any forms, such as a medical history, pre-attendance COVID screening and FP17. This helps to keep your visit contactless. Please complete any forms on your patient portal before attending.

  • Plan your travel to the practice. You may have to wait outside the practice for a few minutes until we are ready to guide you inside. If you are early, telephone the practice and we can call you to let you know when we are ready for you to come to the door. If you are going to be late or cannot attend the appointment, it is very important you let us know beforehand by telephoning or emailing the practice.

Attending your appointment

  • If you or anyone in your household has tested positive for coronavirus, or developed a new, persistent cough, high temperature or a change or loss in your normal sense of taste or smell, please do not enter the practice. Telephone us and we will arrange for appropriate dental care.

  • We will be taking your temperature at the door before welcoming you inside the practice. This just requires us holding the thermometer to your forehead. No physical contact will be made.

  • Please avoid bringing any unnecessary bags and attend the appointment alone unless a carer is required.

  • On arrival at the practice, the door will be opened for you by one of our dental nurses who will be wearing PPE. If you require disabled access, please let us know. We might look a bit different, please know we are smiling at you from under our masks!

  • You will be asked to use hand sanitiser when entering the practice and shown through to the reception area. The receptionist will check you in and ask for payment or evidence of your exemption from dental charges. Receipts for payment can be sent to you via email only.

  • The nurse will then take you through to the surgery where another dental nurse and your dentist will be waiting for you.

  • The dentist will see you for your appointment and once complete, you will be guided out of the back door by the nurse.

  • We have a one-way system in place, so please exit through the back door and signs will guide you around to the front of the practice via the side gate.

We understand this may be quite different to your normal experience of attending the dentist. We want to reassure you that we are still the same friendly staff you usually see, and look forward to moving towards more normal ways of working soon!

Kind regards,

All staff at Joseph Family Dental Care

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Please be aware that we are currently experiencing extremely high demand for dental care. We are also working under tight restrictions to ensure the practice is safe during the COVID-19 pandemic. With