Please be aware that we are currently experiencing extremely high demand for dental care. We are also working under tight restrictions to ensure the practice is safe during the COVID-19 pandemic. With other sectors reopening following COVID restrictions, we understand you would like to receive your routine dental care, but please be mindful of the current situation with regards to the prioritisation of those with urgent needs and be respectful of the dentists clinical decision.

We are currently unable to provide scale and polishes with examination appointments due to the aerosol this treatment creates and the infection control procedures we are required to follow. You are able to book scale and polishes with our Hygiene Therapist in a separate appointment, but please be aware we have a long waiting list due to the high demand we are experiencing. Again, we are prioritising emergency care over these routine treatments.

If you cannot attend your appointment, please ensure you let the practice know via telephone call or email so we can offer the appointment to another patient. We are aware that our phone lines are extremely busy, so if you are unable to get through via the telephones you can leave a voicemail or email the practice and we will respond as soon as we become available.

Finally, we will not tolerate any abuse towards our staff and clinicians at any time. Please remember to be respectful of our dentists, staff and other patients when calling and attending the practice.

Kind regards,

The Team at Joseph Family Dental

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